Return and Exchange Policy

You have 3 calendar days to process a return or exchange. After 3 calendar days, you can no longer exchange or return. All Silver products are final sale, with no exchanges or returns. All shipping and insurance costs for returns and exchanges are at the sender's expense. If you receive a defective item, you have 3 calendar days to submit a return form along with a picture of the defective item. If the return is approved, we will send you an insured label and credit your account or replace the item. Returns and exchanges can be started by filling out the return form. Click here to download. Once filled out, please email it to sales@adgoldcreations.com. Please wait for the confirmation number of the approved return or exchange. You will need to print out the confirmation and send it back with the goods.